Self Storage Mayfair Privacy Policy
This Privacy Policy explains how Self Storage Mayfair collects, uses, stores and protects personal data relating to customers and prospective customers in the Mayfair area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act and how you may exercise those rights.
This Privacy Policy applies to all Self Storage Mayfair customers, account holders, authorised persons, guarantors, website users and enquiry contacts whose personal data we process in connection with our self storage services in the Mayfair area.
Who we are and scope of this policy
Self Storage Mayfair is the controller of the personal data described in this Privacy Policy. As controller we determine the purposes and means of processing your personal data and are responsible for ensuring that any processing is carried out in compliance with applicable data protection law.
This Privacy Policy covers personal data collected both online and offline, including when you contact us about our services, visit our premises, sign a storage agreement, access your unit, make a payment or otherwise interact with Self Storage Mayfair in the course of using or considering our services in the Mayfair area.
Types of personal data we collect
The personal data we collect will depend on how you interact with Self Storage Mayfair, but may include the following categories.
Identity and contact details such as name, title, home or business address, correspondence address, date of birth, identification document details, and contact details such as email address and billing address.
Account and contract information such as storage agreement details, unit number, access permissions, communications about your contract, and records of your interactions with us.
Payment and transaction information such as the amount and date of payments, billing history, payment method details and information required to process refunds. We do not retain full payment card details beyond what is necessary to process payments in a secure manner.
Security and access data including access control logs, times of entry to and exit from the site, vehicle details where relevant, and images captured through CCTV at our facilities. CCTV is used to help protect the safety of our customers, staff, visitors and property.
Communication data such as enquiries, complaints, feedback, and any correspondence with Self Storage Mayfair via phone, online forms or in person at our premises.
Technical and usage data related to use of our website, such as device and browser information and how you use our online services, to the extent that such data constitutes personal data under applicable law.
How we collect personal data
We collect personal data directly from you when you request a quote, make an enquiry, enter into a storage agreement, make a payment, update your details, or communicate with us in any way.
We may also receive personal data from third parties where this is necessary to provide our services or to meet legal and regulatory obligations, for example from payment service providers, referencing agencies or law enforcement authorities.
Lawful bases for processing your data
Self Storage Mayfair processes personal data only where a lawful basis under the UK General Data Protection Regulation applies. Depending on the context, we may rely on the following lawful bases.
Performance of a contract where processing is necessary to enter into or perform a storage agreement with you, including to manage your account, take payment, provide customer service and administer access to your storage unit.
Compliance with legal obligations where we are required to process personal data to meet legal and regulatory requirements, including fraud prevention, financial record keeping, tax and accounting obligations, responding to lawful requests and maintaining appropriate health and safety and security measures.
Legitimate interests where processing is necessary for our legitimate business interests or those of a third party, and those interests are not overridden by your rights and freedoms. This may include operating and improving our storage facilities and services, ensuring site security, preventing and detecting crime, managing business operations and defending our legal rights.
Consent where you have given us clear consent to process your personal data for specific purposes, such as receiving certain forms of marketing communications that we cannot send on another lawful basis. You may withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before consent was withdrawn.
How we use personal data
We use the personal data we collect for the following purposes.
To provide self storage services including assessing your enquiry, setting up and managing your account, processing payments, operating access control at our facilities and maintaining records of your agreement.
To communicate with you about your contract, account status, payments due, changes to our terms or this Privacy Policy, and operational information regarding our services and facilities.
To protect our premises, customers, staff and property by operating CCTV, monitoring access and investigating incidents, complaints or suspected criminal or unlawful activities.
To manage our business operations including internal administration, accounting, reporting, auditing, training and quality control.
To comply with legal and regulatory obligations including record keeping, responding to lawful requests and cooperating with competent authorities where required.
To send you marketing communications about our services where we are permitted to do so and where you have not opted out. You can opt out of marketing at any time.
Data retention
Self Storage Mayfair retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and reporting requirements.
In general, we hold customer account and contract information for the duration of your agreement and for a period after termination in line with applicable limitation periods and statutory retention requirements. Payment records and invoices are kept for the periods required by tax and accounting legislation. CCTV footage is retained for a limited period, typically only long enough to investigate incidents or meet legal requests, unless a longer retention period is necessary in connection with a specific investigation or legal claim.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
Data processors and sharing of personal data
We may share your personal data with carefully selected third parties who act as our processors and provide services on our behalf. These may include payment processing providers, information technology and hosting providers, security and access control system providers, document storage or destruction services, and professional advisers such as auditors or legal advisers.
Where we use processors, we ensure there is a written contract in place requiring them to process your personal data only in accordance with our instructions, to keep it secure and to comply with data protection law.
We may also need to share personal data with other controllers, including law enforcement or regulatory authorities where we are required or permitted to do so by law, debt collection agencies where needed to recover sums owed, and insurers or legal representatives in connection with claims or disputes.
We do not sell your personal data to third parties.
International transfers
If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect it, such as using standard contractual clauses or transferring data to countries that have been recognised as providing an adequate level of data protection. You may contact us for further information about any such transfers and the safeguards applied.
Security of your personal data
Self Storage Mayfair takes appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and procedures for dealing with suspected data breaches.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to specific conditions and exemptions.
Right of access you have the right to obtain confirmation of whether we process your personal data and to request a copy of that data, along with certain information about how we use it.
Right to rectification you have the right to request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure you may ask us, in certain circumstances, to delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent.
Right to restriction of processing you have the right to request that we restrict the processing of your personal data in certain situations, for example while we consider a request to rectify or erase your data.
Right to data portability you may have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to transmit it to another controller where the processing is based on consent or contract and is carried out by automated means.
Right to object you have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to processing of your personal data for direct marketing purposes.
Rights relating to automated decision making you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you, unless certain conditions are met.
To exercise any of these rights, please contact Self Storage Mayfair using the contact details provided in your contract documentation or on our website. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices or applicable law. Any changes will be made available through our usual communication channels, and the updated policy will apply from the date it is published.
