Self Storage Mayfair Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Mayfair provides storage and related services, including services arranged in connection with removal and transport of goods into or out of storage. By booking or using our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, company or organisation that books or uses our storage or related services.
Facility means the storage premises and any associated areas operated or managed by Self Storage Mayfair.
Unit means a storage unit, locker, container or other designated area allocated to the Customer within the Facility.
Services means storage services and any related or ancillary services offered by Self Storage Mayfair, including arrangements for collection, delivery or cooperation with removal companies.
Goods means any items stored or intended to be stored by the Customer at the Facility.
Agreement means the contract between Self Storage Mayfair and the Customer incorporating these Terms and Conditions and any supplementary terms agreed in writing.
2. Scope of Services
Self Storage Mayfair provides storage Units for domestic, business and commercial Customers, along with related services that may include cooperating with removal companies to assist with the transport of Goods to and from the Facility. Unless expressly stated in writing, Self Storage Mayfair is not a removal company and does not itself provide transportation of Goods outside the Facility.
Any assistance with loading, unloading or positioning Goods within the Facility, or coordination with removal or courier services, is provided strictly as an ancillary service and subject to these Terms and Conditions.
3. Booking Process
3.1 Bookings for storage Units or related services may be made in person or through any booking channels we make available from time to time.
3.2 A booking is not confirmed until Self Storage Mayfair has accepted it and, where required, received the specified deposit or initial payment. We reserve the right to decline any booking at our discretion.
3.3 Customers must provide accurate and complete information at the time of booking, including their full name, business name if applicable, address, and any relevant details concerning the Goods and intended use of the Unit.
3.4 If a removal company is involved in delivering Goods to or from the Facility, it is the Customer’s responsibility to ensure that the booking details, dates and access times are correctly communicated to that company. Self Storage Mayfair is not responsible for any miscommunication between the Customer and third party removal providers.
4. Commencement and Duration
4.1 The Agreement will commence on the date specified in the booking confirmation or on the date the Customer first gains access to the Unit, whichever occurs first.
4.2 Storage is provided on a fixed term or rolling basis as set out in the booking confirmation. Rolling agreements continue until terminated by either party in accordance with these Terms and Conditions.
5. Access and Security
5.1 Customers will be provided with access details for the Facility and their Unit. Access may be subject to specified opening hours or access windows. We may change access times for operational or security reasons, and will provide reasonable notice where practicable.
5.2 The Customer is responsible for ensuring that any keys, codes or security devices are kept safe and not shared with unauthorised persons. The Customer must notify Self Storage Mayfair without delay if security details are compromised.
5.3 We may refuse access to the Facility or any Unit if the Customer is in breach of the Agreement, including non-payment of fees, or where access would pose a risk to safety, security or regulatory compliance.
6. Payments and Charges
6.1 Storage fees and any related charges will be stated at the time of booking or otherwise notified to the Customer. All fees are payable in advance unless agreed otherwise in writing.
6.2 Payment methods will be indicated by Self Storage Mayfair and may include card payments, bank transfers or other accepted methods. Self Storage Mayfair may update accepted methods from time to time.
6.3 Where storage is provided on a recurring basis, charges will be invoiced or debited at the agreed intervals. The Customer authorises Self Storage Mayfair to collect recurring payments through the chosen payment method where applicable.
6.4 If a payment is late or fails, Self Storage Mayfair may charge interest on the overdue amount at the statutory rate permitted under applicable law, from the due date until the date of actual payment, as well as any reasonable administrative costs incurred in recovering the debt.
6.5 Access to the Unit and release of Goods may be suspended where payment is overdue. We may exercise a lien over the Goods as described in clause 11.
7. Cancellations and Amendments
7.1 The Customer may cancel a booking for storage or related services by giving notice to Self Storage Mayfair in accordance with this clause.
7.2 For advance bookings of storage Units, Customers may usually cancel without charge if written or recorded notice is received within a reasonable period before the agreed start date. Any specific notice period or cancellation fees will be communicated at the time of booking.
7.3 If the Customer cancels within a shorter period than the specified notice period, Self Storage Mayfair may retain part or all of any deposit or initial payment to cover costs and loss of opportunity to reallocate the Unit.
7.4 Where Self Storage Mayfair has arranged additional services, such as coordination with removal companies or labour assistance, cancellation fees may apply if such services have been scheduled or commenced. These fees will reflect the reasonable costs or charges we incur.
7.5 Self Storage Mayfair may cancel a booking or terminate the Agreement at any time before or during the term if the Customer breaches these Terms and Conditions, provides misleading information, or uses the Unit for prohibited or unsafe purposes. Any pre-paid fees for unused storage periods may be refunded at our discretion, subject to the circumstances of the cancellation and any losses incurred.
8. Use of the Unit
8.1 The Customer may use the Unit solely for the storage of Goods that are lawful, safe, and compliant with these Terms and Conditions and all applicable regulations.
8.2 The Customer must not store Goods that are perishable, live animals, plants, illegal items, weapons, ammunition, explosives, flammable or combustible substances, toxic or hazardous materials, waste, or any items which may pose a risk of contamination, infestation, pollution, fire, or other hazard.
8.3 The Customer must keep the Unit clean and in good condition and must not affix anything to the structure or make any alterations to the Unit without our prior written consent.
8.4 The Customer is responsible for packing and protecting their Goods appropriately, including where Goods are brought in by a removal company. Self Storage Mayfair is not responsible for damage caused by poor packing or handling by the Customer or third parties.
9. Waste Regulations and Prohibited Disposal
9.1 The Facility is not a waste disposal site. Customers must not use the Facility or Unit to dispose of, abandon, or store waste that is intended solely for disposal, including commercial waste, household refuse, hazardous waste or electrical items that require special treatment.
9.2 Any boxes, packing materials or unwanted items brought in by Customers or their removal companies remain the responsibility of the Customer and must be removed from the Facility unless otherwise agreed. Unauthorised dumping or leaving items in common areas, corridors or outside Units is strictly prohibited.
9.3 If the Customer fails to remove waste or unwanted materials when requested, Self Storage Mayfair may arrange for removal and disposal and charge the Customer a reasonable fee for doing so, including any regulatory or environmental charges incurred.
9.4 Customers must comply with all applicable environmental and waste regulations and must not store substances that would require special licences or permits without our prior written agreement and proof of compliance.
10. Liability and Risk
10.1 The Customer acknowledges that the Facility provides a secure storage environment but is not a safe deposit or high-security vault. Storage is at the Customer’s own risk, and Customers are strongly advised to obtain suitable insurance for their Goods.
10.2 Unless otherwise agreed in writing, Self Storage Mayfair does not insure the Customer’s Goods and does not accept responsibility for loss of or damage to Goods, except where such loss or damage is directly and solely caused by the negligence or deliberate misconduct of Self Storage Mayfair.
10.3 Self Storage Mayfair will not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising out of or in connection with the Agreement, storage of Goods, or any removal-related services, even if foreseeable.
10.4 Where Self Storage Mayfair cooperates with or recommends a removal company or other third party, this is done solely for the convenience of the Customer. Self Storage Mayfair does not accept liability for the acts or omissions of any third party, including damage to Goods during transport or handling outside the Facility.
10.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited under applicable law.
11. Lien and Sale of Goods
11.1 In the event of non-payment of any sums due under the Agreement, Self Storage Mayfair shall have a lien over the Goods stored in the Unit as security for all amounts owed by the Customer.
11.2 If the Customer fails to pay outstanding amounts within a reasonable period after written notice, Self Storage Mayfair may, in accordance with applicable law, sell or dispose of some or all of the Goods in order to recover unpaid charges, reasonable costs of sale or disposal, and any other sums properly due.
11.3 Any surplus proceeds from the sale of Goods, after deduction of all sums owed and costs properly incurred, will be held for the Customer for a reasonable period. If the Customer cannot be located or fails to claim the surplus within that period, the surplus may be dealt with in accordance with applicable law.
12. Customer Responsibilities and Indemnity
12.1 The Customer is responsible for ensuring that all information provided to Self Storage Mayfair is accurate and kept up to date, including contact details and billing information.
12.2 The Customer must comply with all safety instructions, Facility rules and operational guidelines issued by Self Storage Mayfair from time to time.
12.3 The Customer agrees to indemnify Self Storage Mayfair, its employees and agents against all claims, demands, losses, damages, costs and expenses arising from or in connection with the Customer’s breach of these Terms and Conditions, misuse of the Facility, or the use or condition of the Goods, except to the extent caused by the negligence of Self Storage Mayfair.
13. Termination and Vacating the Unit
13.1 Either party may terminate a rolling storage Agreement by giving the notice period specified in the booking confirmation or, if none is specified, reasonable notice.
13.2 On termination, the Customer must remove all Goods from the Unit and leave it clean and in good condition by the final date of storage. Any locks or keys provided by Self Storage Mayfair must be returned as instructed.
13.3 If Goods are not removed on or before the termination date, Self Storage Mayfair may charge further storage fees and may eventually treat the Goods as abandoned and exercise its rights under clause 11.
14. Variations
14.1 Self Storage Mayfair may amend these Terms and Conditions from time to time. The latest version will apply to new bookings and, where reasonable and lawful, to ongoing Agreements after notification to the Customer.
14.2 If a material change is made which significantly affects ongoing storage arrangements, Self Storage Mayfair will give reasonable notice and the Customer may terminate the Agreement if they do not accept the change, subject to settlement of any sums due.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Agreement, or the provision of storage and related services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by Self Storage Mayfair in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Agreement is personal to the Customer. The Customer may not assign, transfer or sublet their rights or the Unit to any other person without the prior written consent of Self Storage Mayfair.
16.4 These Terms and Conditions, together with the booking confirmation and any written variations agreed by the parties, constitute the entire agreement between the Customer and Self Storage Mayfair in relation to the Services and supersede any prior understandings or representations.
